Sending Feedback Request to Customer
Dealersip allows you to send a feedback request email to your customer after a vehicle sale. This helps you collect Google reviews and improve your dealership’s online presence, especially on your Google Business Profile.
How to Enable Feedback Request While Creating a Sale
While creating a sale, locate the Feedback Request option in the Buyer Detail section.
By default, this option is set to Send Feedback Request on Save. If selected, the system will automatically schedule a feedback email for the customer when the sale is saved.
If you do not want to send a feedback request, you can change the option to Do not send Feedback Request.
When is the Feedback Email Sent
The system does not send the feedback email immediately after the sale is saved.
Instead, the email is scheduled for the next day at 6:00 AM. This is done intentionally to improve the chances of the customer reading and responding to the email.
On the day of delivery, customers are usually busy and excited about their new vehicle. Sending the email the next day ensures it appears at the top of their inbox when they are more likely to check their emails.
Sending Feedback Email Immediately
If you want to send the feedback request immediately, you can do so manually.
After saving the sale, hover your mouse over the sale card. A toolbar will appear. Click on the Feedback Review Request icon to send the email instantly.
This option is useful when you want to request a review while the customer is still engaged with your dealership.
Conditions Required to Send Feedback Email
The system sends the feedback email only if all required information is available.
First, your Google Business Profile must be connected. Dealersip uses this connection to automatically generate a review link for the customer.
Second, the customer’s email address must be entered in the sale form.
When Feedback Email is Not Sent
The feedback email will not be sent in the following cases:
- If your Google Business Profile is not connected, the system cannot generate a review link.
- If the customer’s email address is missing, the system has no destination to send the email.
- In both cases, the system does not silently fail. Instead, it sends a status email to the user explaining why the feedback request was not sent.
Preview of Feedback Request Email
Below is a sample of the email your customer will receive when a feedback request is sent.
Hello {{customer_name}},
Congratulations on your recent vehicle purchase! We are thrilled that you chose {{dealership_name}} for your automotive needs, and we hope you are enjoying your new ride.
Our team is dedicated to providing an exceptional experience for every guest, and your feedback is incredibly important to us. If you have a moment, we would greatly appreciate it if you could share your experience by leaving a review on our Google page.
Your feedback is important to us, and we’d love to hear how we did. Would you mind taking 30 seconds to leave us a quick review on Google?
Thank you for your trust and support. It truly means a lot to us.
Wishing you many happy miles ahead,
The {{dealership_name}} Team
{{dealership_phone}}
Summary
The feedback request feature helps you collect customer reviews in a structured and effective way. By scheduling the email for the next day and allowing manual sending when needed, Dealersip ensures better visibility and higher chances of receiving customer feedback.