Troubleshooting Facebook Connectivity

Sometimes DealerSiP users face problems connecting to Facebook. This usually happens when the user deletes the connection from the Integrations page inside DealerSiP, but the apCRM app remains in the Connected Apps section in Meta Business Suite. To resolve this issue, you need to manually remove apCRM from Meta Business Suite.

Steps to Remove apCRM from Meta Business Suit

1. Log in to your Facebook account and click on your profile icon in the top-right corner, marked as 1 in the image below. From the dropdown, select the business profile that you are using with apCRM of DealerSiP. If you do not see the profile in the drop down then click on "See all Profiles", marked as 2 in the following image.
   
   If you chose "See all Profiles", then you will see list of all available profiles as shown below:.
   Choose the profile you are using with DealerSiP-apCRM and continue with the next steps.
2. Once you are in the selected profile, in the left side menu, click See more to expand settings.
   
   This will expand settings and will show more settings. Click on Meta Business Suite to open the business settings.
   
3. In Meta Business Suite, go to the bottom left corner and click Settings.
   
4. In the settings panel, expand Integrations and then click on Connected Apps.
   
5. Locate apCRM in the list of connected apps, select it, and remove it.