Support Center

The Support Center card sits in the right column of the Dealersip Home page, below Meet Bella!. Use it whenever you hit a problem, need help, or want to request a new feature.

Click the Support Center button on the card and Dealersip opens its built-in support ticket page, where you raise the ticket. Nothing leaves Dealersip, there is no separate login, and no external portal is involved.

This is also where the Automatic Search Engine Optimization task in the Onboarding checklist sends you, because that feature has to be switched on for your dealership by the Dealersip team.

Your account manager

Every dealership has an account manager: whoever handled your onboarding, or the dealer you bought your subscription from. Their number is on every email the software sends you, so you always have a way to reach a person as well as a way to raise a ticket.

Premium Support

Premium Support is a paid addition to your subscription. It assigns your dealership a dedicated account manager.

Without Premium Support you still have an account manager and can still call them — but returning calls and getting issues fixed can take longer, because that account manager is not dedicated to your dealership.

To take out Premium Support, raise a support ticket, or call the sales team or your account manager.