Offer Scope

The Offer Scope setting determines where and how an offer is presented to your website visitors. When set to For Bella Chat Agent Only, the offer will not be visible anywhere on your website. It will be exclusively controlled by Bella AI, which decides when to present the offer during a conversation based on user intent and context. This is useful for personalized, conversational selling. When set to Website and Bella Chat Agent, the offer becomes available to both systems. In this case, your website’s intent tracking can display the offer directly on relevant pages, and Bella AI can also present the same offer during chat interactions. This ensures maximum visibility and increases the chances of conversion through both passive browsing and active conversation.